JOB DESCRIPTIONCRE & International Sales Lead Generation Coordinator

Department: International Sales / Business Development
Designation: CRE & Lead Generation Coordinator
Reporting To: Team Leader – International Sales
Location: Surat, Gujarat
Industry: Diamond Jewellery Manufacturing & Export
Employment Type: Full-Time

1. Job Purpose

To support the International Sales Team by generating quality leads, conducting market and customer data research, maintaining accurate customer databases, coordinating customer follow-ups, and providing day-to-day assistance to the Team Leader (TL) to improve sales productivity and customer conversion.

2. Key Responsibilities

A. Lead Generation & Data Research

- Identify and generate new B2B leads from the USA, UK and other international markets.
- Research jewellery retailers, wholesalers, distributors, brands, e-commerce companies and potential buyers.
- Find and verify customer/company information, contact details, business profiles and decision-makers.
- Build and regularly update a qualified international customer database.
- Identify potential customers based on company profile, product category, market and business potential.

B. Customer Relationship & CRE Support

- Coordinate with existing and prospective customers through email, WhatsApp and other approved communication channels.
- Support the sales team in customer follow-ups, enquiries and requirement collection.
- Maintain proper records of customer communication, enquiries and follow-up status.
- Ensure timely follow-up on leads assigned by the TL or Sales Manager.
- Coordinate internally with CAD, Production, Merchandising and other departments for customer requirements when required.

C. Sales Team Coordination

- Assist the TL in daily sales activities, lead allocation and follow-up tracking.
- Prepare daily/weekly lead-generation and follow-up reports.
- Update CRM/ERP/customer databases accurately and on time.
- Track lead status:



New → Contacted → Qualified → Enquiry → Quotation → Follow-up → Converted/Lost.
- Highlight high-potential leads and pending customer actions to the TL.

D. Market Intelligence

- Research competitors, jewellery brands, product trends and potential target markets.
- Identify new customer segments and business opportunities.
- Maintain a database of market and customer insights for the International Sales Team.
- Good written and verbal English communication.
- Strong internet research and data-finding skills.
- Positive knowledge of Excel / Google Sheets / CRM / ERP.
- Strong follow-up and coordination skills.
- Good analytical and data-management ability.
- Customer-oriented and professional communication.
- Ability to work with international customers and different time zones.
- High attention to detail and accuracy.
- Proactive, disciplined and target-oriented approach.

3. Required Skills & Competencies

- Good written and verbal English communication.
- Strong internet research and data-finding skills.
- Good knowledge of Excel / Google Sheets / CRM / ERP.
- Strong follow-up and coordination skills.
- Good analytical and data-management ability.
- Customer-oriented and professional communication.
- Ability to work with international customers and different time zones.
- High attention to detail and accuracy.
- Proactive, disciplined and target-oriented approach.

4. Qualification & Experience

- Education: Graduate in Business Administration, Marketing, Commerce or related field.
- Experience: 1–3 years in Lead Generation, CRE, International Sales Support, Customer Coordination, B2B Research or similar role.
- Experience in Jewellery / Diamond / Export / International B2B Sales will be an advantage.

5. Ideal Candidate Profile

A proactive and detail-oriented professional who can find the right customers, generate quality leads, maintain accurate data, ensure timely follow-ups and make the International Sales Team more productive.

Contact on:

+91-XXXXXXXXXX

Email:

[email protected]

Pay: ₹14,000.00 - ₹40,000.00 per month

Benefits:

- Leave encashment

Work Location: In person

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