About the Role

At 1Cell.AI, every case is a person navigating a cancer diagnosis. As a Patient Support Associate, you'll be their steady point of contact — owning each oncology case from order initiation to report delivery, and making sure patients and physicians always know where things stand.

This is patient-care coordination at the heart of precision oncology: part clinical coordination, part empathetic communication, part relentless follow-through. If you've supported patients or coordinated diagnostics before and want work that genuinely matters, this is it.

What You'll Own

- Manage oncology cases end-to-end — sample movement, lab coordination, and TAT tracking
- Be the empathetic point of contact for patients through the full case journey
- Handle escalations and drive timely resolution of queries and concerns
- Coordinate across lab, logistics, and clinical teams to keep cases moving
- Keep every stage accurately and promptly updated

What We're Looking For

- 1-4 years in healthcare, diagnostics, oncology coordination, patient support, or healthcare operations
- Degree in Life Sciences, Biotechnology, Pharmacy, Nursing, or a related field




- The emotional steadiness to handle sensitive patient and caregiver conversations with empathy, clarity, and composure — often at their most anxious
- Strong ownership, problem-solving, and cross-team coordination
- Excellent verbal and written communication (English + [Hindi/Marathi])
- Comfort in a fast-paced, startup setting (preferred)

What We Offer

- The chance to make a direct, human impact in advanced cancer diagnostics
- [Compensation: ₹– upto 350000 per annum ]
- [Shift pattern - Rotational / working days - 6 days(1 rotational weekoff)
- Growth into case management, patient success, or operations leadership

About 1Cell.AI

1Cell.AI is a precision oncology deep-tech startup with a presence across India, the US. Backed by serious science and a bold mission, we're making advanced cancer diagnostics more accessible.

- Seniority Level : Associate
- Employment Type : Full-time
- Job Functions :Customer Service/Health Care Provider
- Skills: Customer Service/Customer Experience/Patient Care/Customer Support/Contact Centers/Pathology/Medical

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 1Cell.Ai
📍 India