Are you passionate about building meaningful customer relationships and delivering exceptional customer experiences? Join BrightCHAMPS as a Customer Success Lead and be part of a fast-growing global EdTech company!
Role Overview
As a Customer Success Lead, you'll work closely with Tutors, Students, and Parents to ensure a seamless onboarding experience, drive engagement, improve customer satisfaction, support renewals, reduce churn, and lead a high-performing Customer Success team. You'll collaborate with cross-functional teams to deliver an exceptional customer experience.
Location: Bengaluru (Work From Office)
Shift Timings: US Shift: 10:00 PM – 7:00 AM | ROW Shift: 4:00 PM – 1:00 AM
Work Schedule:
6 days a week (Saturday & Sunday are mandatory working days) with 1 rotational weekday off.
We're looking for candidates with:
- 6–12 months of experience in Customer Success, Sales, Business Development, or a related role
- Experience in customer relationship management, onboarding, renewals, or customer support
- Robust communication and stakeholder management skills
- Team handling experience is a plus
- Experience in startups or EdTech is preferred
Pay: Up to ₹650,000.00 per year
Benefits:
- Food provided
- Health insurance
- Life insurance
- Work from home