Role Overview:

As a Chat Support Executive, you will be responsible for managing customer interactions across chat, WhatsApp, and email. Your role is to assist customers promptly, resolve their queries efficiently, and ensure a smooth post-purchase experience.

This is a non-voice role, best suited for someone who communicates clearly through writing, enjoys problem-solving, and can multitask effectively. You will also work closely with our AI chatbot, helping refine and improve its responses and processes.

Key Responsibilities:

- Handle all incoming customer queries through chat, WhatsApp, and email while maintaining a qualified and empathetic tone.
- Assist customers with order placement, tracking, exchanges, and warranty-related issues.
- Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
- Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
- Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
- Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
- Record all customer interactions accurately within the CRM system for reporting and follow-up.
- Collect and share recurring customer insights to help improve support quality.





What We’re Looking For:

- Excellent written communication skills in English; proficiency in Hindi is an advantage.
- Strong typing skills and attention to detail.
- Empathetic and patient approach to handling customer queries.
- Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
- Familiarity with AI chat systems; experience with Sage Pilot is a plus.
- Prior experience in e-commerce or D2C customer support preferred; freshers with strong communication skills are also welcome.
- Must be able to work on-site in Goregaon East, Mumbai Suburban.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Application Question(s):

- This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?

- We are currently offering anywhere between 15,000 to 25,000 per month, for the role, are you comfortable with the pay scale mentioned?

- How many years of experience do you hold in handling E-commerce Customer Support?

- What is your typing speed in wpm (word per minute)?

Work Location: In person

📌 Customer Support Executive (Blended Process) (Goregaon)
🏢 Mesmerize India
📍 Goregaon