- Minimum 2–3 years of Front Office experience in a 5-star hotel – Mandatory.
- HOTSOFT knowledge – Mandatory.
- Experience with an international hotel brand – Preferred.
- Excellent communication and interpersonal skills.
- Good knowledge of Front Office operations, check-in/check-out procedures, reservations, and guest handling.
- Robust guest service and problem-solving skills.
- Professional appearance, grooming, and positive attitude.
- Ability to handle guest queries and complaints efficiently.
- Willingness to work in shifts, including weekends and holidays.

Key Responsibilities

- Handle guest check-in and check-out procedures professionally.
- Manage guest requests, queries, and complaints.
- Coordinate with Housekeeping, F&B;, and other departments for smooth guest services.
- Maintain accurate guest records and Front Office documentation.
- Ensure high standards of guest satisfaction and service.
- Assist the Front Office team in daily operations and support junior associates when required.

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off

Work Location: In person

📌 Senior /Guest Service Associate – Front Office (India)
🏢 Olivia Hospitality
📍 India