About Houzeo

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo

technology makes home selling and buying the easiest it has ever been. Users can list

their homes for a flat fee, connect with local real estate pros, and find their dream home

on Houzeo.com.

Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US),

and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA

and a background in finance, real estate, and tech, Mr. Dhameja spearheads this

profitable startup.

The Houzeo Universe

Houzeo’s product universe includes a wide range of products and services, including:

1) Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a

seller’s property based on location. It’s the fastest way to list a home!

2) Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers

and agents can directly request showings once a seller verifies them!

3) Houzeo Offers: An offer management tool to evaluate, compare and counter

offers received on a property. Sellers can request the highest and best offers within

seconds!

4) Houzeo DigiTransact: DigiTransact lets sellers maneuver the real estate

transaction with milestones, tasks, notifications and reminders seamlessly. No

more friction!

5) Houzeo Dream Homes: Aims to help home buyers find their dream homes,

make an offer, or start their mortgage pre-approval journey.

6) Houzeo Mobile App: A comprehensive mobile app that lets home sellers and

buyers

7) Houzeo Home Worth Calculator: A free home value calculator that helps

homeowners estimate how valuable their property is.

8) Houzeo Mortgage Calculator: A mortgage payment estimator that helps

potential home borrowers understand monthly payments and amortization

schedules for free.

9) Houzeo Closing Costs Calculator: The most advanced closing cost

estimator for helping buyers and sellers understand what they have to pay

on closing day

About the Operations Team

At Houzeo, our Operations Team powers the engine behind Sales, Concierge, Customer

Support, Vendor Relations, and Billing. They are the heartbeat of our Customer Success

strategy,



ensuring every stage of the real estate journey is seamless and stress-free.

From the initial Sales consultation and the high-touch guidance of our Concierge service

to the rapid-response Customer Support that keeps homeowners on track, this team

ensures smooth processes, accurate billing, and top-notch care. If you’re organized,

solution-driven, and ready to make a massive impact across the entire customer

lifecycle, this is your crew.

About the Role: Are You the One?

Do you thrive on solving complex customer challenges and turning friction into

satisfaction? Can you lead by example while mentoring a high-performing team?

At Houzeo, we’re looking for a Customer Success Analyst who’s ready to take ownership

of our most high-impact accounts. If you’re proactive, empathetic, and love building

long-term customer relationships, this is your stage.

This role isn’t just about support, it’s about strategy, leadership, and making a lasting

impression on our clients and our team.

Your Mission, Should You Choose to Accept It

Manage strategic accounts – Own relationships with key customers, ensuring

satisfaction and renewals.

Drive revenue growth – Identify upsell and cross-sell opportunities for long-term

value.

Go beyond expectations – Spot new ways to deliver impact and share best

practices across the team.

Be client-facing – Regularly interact with customers to align goals and strengthen

partnerships.

Mentor & coach – Guide junior team members and help them grow into senior

roles.

Ensure results – Measure value delivered and support continuous improvement.

What You Bring

Proven Relationship Builder – You’ve owned client relationships and handled tough

situations to ensure satisfaction and retention.





Strong Communication – Clear English with a neutral/US accent and experience

handling international clients, especially in the U.S. market.

Project & Service Savvy – Solid grasp of managed services and project delivery. Versatile Client Experience – Worked with diverse clients across industries and

business sizes.

Growth Driver – Track record of expanding accounts and turning clients into long-term

advocates.

Nice to Haves

Highly Adaptable – Able to shift strategies quickly and prioritise

effectively in a fast-paced environment.

Commercially Savvy – Understand revenue retention and growth while protecting

company margins.

Collaborative Spirit – You break down silos and build robust internal partnerships.

Inspire cross-functional teams to align with our customer-first mindset.

Active Listener – Hear what customers and internal teams are saying—and act on

it.

Creative Problem-Solver – Comfortable navigating both structured and

ambiguous situations.

Empathetic Communicator – Balance business goals with customer satisfaction.

Constructively Challenging – Know when to push back and when to support

customers.

Strong Troubleshooting Skills – Take a methodical approach to resolving complex

issues.

What We Offer

Enjoy a remote-friendly workspace during the weekends.

Master a sophisticated ecosystem featuring real-time billing systems, advanced CRMs,

and cutting-edge AI-driven chatbots and calling software.

Opportunities to work cross-functionally with Finance, Operations, and Tech teams

Data-driven culture focused on automation, accuracy, and continuous improvement

A passion for building robust reports that don’t just sit on a shelf, but fuel action-driven

strategies and result-oriented growth.

Monthly team-building activities and performance recognition initiatives.

Job Types: Full-time, Permanent

Benefits:

- Provident Fund

Application Question(s):

- How many years of experience do you have in international voice process?
- What is your current CTC?
- What is your expected CTC?
- Are you comfortable working from the office (WFO, US Process)? (Location - Thane, Wagle Estate)

Work Location: In person

📌 Customer Success Associate (Thane)
🏢 Houzeo India Private
📍 Thane