JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through skilled growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Manager - Operations LeadPosition OverviewThe Account Manager - Operations Lead is responsible for end-to-end operational management of assigned client accounts, serving as the primary point of contact and ensuring seamless delivery of services while driving client satisfaction and business growth.
Key ResponsibilitiesAccount Management & Client RelationsServe as the dedicated point of contact for assigned accounts, building and maintaining strong relationships with key stakeholders at all organizational levels. Understand client business objectives, challenges, and requirements to deliver tailored solutions that align with their strategic goals. Conduct regular business reviews and strategic planning sessions to ensure continuous value delivery and identify growth opportunities.
Operations ManagementOversee all operational aspects of account delivery including service execution, resource allocation, and performance monitoring. Coordinate cross-functional teams to ensure seamless service delivery and resolve operational issues promptly. Develop and implement operational processes and workflows that enhance efficiency and service quality. Monitor key performance indicators and service level agreements, implementing corrective actions when necessary.
Financial ManagementManage account budgets, forecasting, and financial performance to meet revenue and profitability targets. Prepare accurate financial reports and analysis for internal stakeholders. Identify opportunities for revenue growth through upselling and cross-selling of additional services. Ensure timely invoicing and work with finance teams to resolve billing issues.




Team Leadership & CoordinationLead and coordinate internal teams including operations staff, technical specialists, and support personnel to deliver on account commitments. Facilitate communication between client-facing teams and back-office functions. Provide guidance and mentorship to junior team members supporting the account.
Risk & Compliance ManagementIdentify potential risks to service delivery and implement mitigation strategies. Ensure all operations comply with contractual obligations, company policies, and relevant regulations. Maintain comprehensive documentation of processes, decisions, and client interactions.
Strategic Planning & ImprovementDevelop account strategies that align with both client objectives and company goals. Analyze operational data to identify trends and opportunities for service enhancement. Drive continuous improvement initiatives that increase efficiency and client satisfaction.
Required QualificationsEducation: Bachelor's degree in Business Administration, Operations Management, Real Estate, or related field
Experience: 5-7 years of progressive experience in account management or operations management, preferably in professional services or facility management sectors

Skills:
Proven track record of managing complex client accounts and multi-site operations
Strong financial acumen with experience in budget management and P&L; responsibility
Excellent project management and organizational skills
Outstanding communication and interpersonal abilities
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Preferred QualificationsExperience in commercial real estate, facility management, or related industries
Professional certifications (PMP, Six Sigma, or relevant industry credentials)
Background in change management and process improvement methodologies
CompetenciesClient-centric mindset with commitment to service excellence




Strategic thinking with operational execution capabilities
Leadership presence and ability to influence without direct authority
Adaptability and resilience in dynamic environments
Strong business judgment and decision-making skills
Collaborative approach with ability to build effective partnerships
Performance MetricsClient satisfaction scores and retention rates
Account revenue growth and profitability
Service level agreement compliance
Operational efficiency improvements
Timeliness and accuracy of reporting
Successful resolution of issues and client concerns

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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