Company Details:
We are Beesolver Technology Pvt Ltd, a product-centric company founded in 2014, with a team of approximately 130–140 employees. You can learn more about us at https://www.beesolvertechnology.com/
We build innovative technology solutions across a range of domains — including web and mobile application development, cloud-native solutions, custom software, business analytics, information management, IT consulting, software testing, UI/UX design, and digital marketing.

JOB DESCRIPTION:

Positions available: 02
Night Shift: 8:30 PM - 4:30 AM - Work from Home

About the Position:

We are looking for a Collections Specialist / Virtual Assistant to handle payment follow-up, collections, and related administrative tasks for real estate transactions. The ideal candidate will have excellent communication skills, experience in customer service, and the ability to manage multiple priorities efficiently.

Core Responsibilities:

Primary

● Proactively identify and follow up via email and phone on failed payment methods or overdue payments
● Manage multi-step follow-up sequences: track each account's collections phase, schedule timed follow-ups, and document every contact attempt in the transaction record ● Communicate with clients regarding payment issues in a skilled, empathetic manner, both written and over the phone
● Update and maintain client records in Intercom and our internal admin system, ensuring all information is current and accurate
● Update existing transaction records based on client communications
● Organize and file digital documents related to client transactions




● Collaborate with internal teams to resolve payment problems
● Identify over- and under-payments, follow up on remaining balances, and process payments via Stripe
● Send invoices and payment documentation to clients as needed

Secondary — as necessary

● Serve as the first point of contact for client inquiries and concerns via our email support ticket system
● Address and resolve customer issues independently
● Respond to emails and calls from title companies, closing attorneys, homebuyers, and home inspection companies in a timely and professional manner

Who You Are:

● Minimum of 2 years experience in administrative support or collections, preferably in real estate or financial services
● Proven track record in customer service and client relations
● Excellent verbal and written communication skills; able to de-escalate and stay professional with confused or upset clients
● Fluent in English, both verbal and written
● Available for phone calls during US business hours
● High attention to detail and accuracy
● Ability to learn and understand our process, as not all communication will be tied to a script
● Familiarity with online payment processing systems (Stripe preferred) and ticketing/CRM software (Intercom preferred)
● Proficiency in basic office applications, including Google Sheets
● Ability to handle sensitive information with discretion and confidentiality
● Excellent time management and organizational skills
● Ability to work independently and manage multiple priorities

Pay: ₹25,465.41 - ₹48,239.46 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: Remote

📌 Customer Support (Payment Collections) (India)
🏢 Beesolver Technology Private
📍 India