- Support Request on behalf of sales force i
- e Quotes Orders Amendments Pricing sheets or vendor quotes etc
- for service requests
- Provide subject matter expertise for complex issues
- Build training curriculum Work Instructions
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer facing root cause assessment
Key Responsibilities:
- 2 5 years of experience in a BPO workplace
- Any Bachelor s degree
- Proficient MS Excel
- Hands on experience in working on Order to Cash process i
- e Agreements Contracts Quote Management
- Very positive understanding of L2S process
- Agreements Amendments Pricing licensee pricing sheets reports etc
- Problem solving and analytical skills
- Customer Client facing experience would be handy