Job Information

- Date Opened 08/14/2026
- Job Type Full time
- Industry FMCG/Foods/Beverage
- Work Experience 1-2 Years
- City Thane
- State/Province Maharashtra
- Country India
- Zip/Postal Code 400601

About Us

Plum is one of India’s science-first, vegan, premium beauty brand with a robust portfolio of skincare and haircare products. By smartly combining research-backed actives with the chemistry of botanical ingredients, Plum creates formulas that truly resonate. At the heart of everything, Plum has a simple message: 'We have chemistry - with each other, with our product & especially with our customer.’

The brand is driven by a strong leadership and investor team, focused on building value for people, the planet, and profit-sharing participants.

Job Description

About Plum

At Plum, we believe a great customer experience goes beyond great products. Every question answered, concern resolved, and conversation handled with care is an prospect to strengthen the relationship our customers have with Plum.

We're looking for a Customer Support Executive who enjoys helping people, communicates with warmth and clarity, and believes that every customer deserves to feel heard.

What You'll Do

- Handle customer queries and concerns across email, chat, social media, WhatsApp, and other non-voice channels.

- Understand customer concerns and provide accurate, thoughtful, and timely resolutions.

- Manage queries related to orders, deliveries, cancellations, refunds, returns, products, offers, payments,



and other customer experiences.

- Coordinate with internal teams such as E-commerce Operations, Logistics, Finance, and Marketing to resolve customer issues.

- Own customer concerns from initiation to closure rather than simply passing them on.

- Maintain accurate records of customer interactions, escalations, and resolutions.

- Identify recurring customer concerns and share insights that can help improve processes and the overall customer experience.

- Ensure responses are aligned with Plum's tone of voice and customer service standards.

- Meet defined service metrics including response time, resolution time, quality, and customer satisfaction.

What We're Looking For

- Graduate in any discipline.

- 0–2 years of experience in Customer Support, Customer Experience, E-commerce, or a similar role. Freshers with excellent written communication skills are welcome to apply.

- Excellent written English communication with strong grammar and articulation.

- Ability to communicate with empathy while remaining solution-oriented.

- Solid attention to detail and ability to manage multiple conversations simultaneously.

- Comfortable working with MS Excel/Google Sheets and customer support tools.

- Good problem-solving and coordination skills.

- Experience with a D2C, beauty, e-commerce, or consumer brand would be an advantage.

Location: Thane, Mumbai

Work Modes: Monday to Sunday (with week-offs)

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