Position Overview

We are seeking a motivated and customer-focused individual to join our team in a Customer Service

role. As part of our dynamic Customer Service team, you will be responsible for managing customer

accounts with professionalism, ensuring timely resolution of escalation while maintaining strong

customer relationships. The ideal candidate will have a solid ability to handle difficult situations,

demonstrate problem-solving skills, and adhere to company policies and compliance regulations.

Job Roles & Responsibilities

- As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare providers in the United States to resolve patient queries and complaints. As a Customer

Service Representative, you will be responsible for taking calls on phone and resolve patient queries ,

complaints ,on behalf of the client.

- Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the patient queries and escalations.

- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for escalation and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.




- Document all resolution efforts for each account in accordance with established procedures and

compliance policies.

- Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

- Ensure all accounts in assigned lists are managed accurately and in a timely manner.
- Calls are majorly inbound and over a period may move to a blended (inbound/outbound)

environment.

- Accounts are early/mid/late - stage

Profile Requirements

- Good communication skills in English
- This job requires you to work in US Shift.

Highlights

- Best in Market Salaries
- Rotational US Shifts
- UnCapped Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Customer Service skills
- Cross functional growth opportunities within 6 months, for experienced candidates
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Rotationalshifts post the training period [Rare changes in case of business requirements]
- 8 hour shifts including break
- Fixed Weekoffs

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Pune)
🏢 Credence Resource Management
📍 Pune