Designation: Assistant Manager

Location: India Tamil Nadu Chennai - Nungambakkam

Organization: Financial Services

Job Description:

- Handle walk-in customers and resolve queries related to policies
- Assist customers with policy issuance, endorsement, and servicing requests
- Provide information on premium payments, due dates, and policy status
- Process requests such as address change, nomination update, revival, surrender
- Verify and validate KYC documents as per compliance requirements
- Ensure accuracy in data entry and documentation
- Guide customers on premium payment options
- Follow up on pending premiums and lapsation cases
- Support renewal collections
- Guide customers on claim procedures and documentation
- Coordinate with claims team for timely processing
- Provide updates on claim status
- Address and resolve customer complaints within TAT
- Escalate unresolved issues to concerned teams
- Maintain proper records of complaints and resolutions

📌 TM CSE - Nungabakkam Chennai (Tamil Nadu)
🏢 Aditya Birla Group
📍 Tamil Nadu