Customer Support Executive – E-Commerce & Online Sales

Department: Sales
Reporting To: Sales Manager
Location: Hosur, Tamil Nadu
Working Hours: 9:00 AM to 6:00 PM
Salary: ₹15,000 – ₹25,000 Take-Home per month
Experience: 0–3 Years | Freshers with strong communication skills are welcome
Employment Type: Full-time
Age Limit: 18–30 Years

Job Overview

We are looking for a Customer Support Executive – E-Commerce & Online Sales to handle customer enquiries, marketplace communications, lead follow-ups, and sales support through eBay and IndiaMART.

This role is suitable for candidates with 0–3 years of experience, including freshers who have good communication skills, customer-handling ability, and basic computer knowledge. Candidates with prior experience in e-commerce, customer support, telecalling, inside sales, IndiaMART, eBay, or online marketplace operations will be preferred.

Key ResponsibilitiesCustomer Support & Enquiries

- Respond to customer enquiries through calls, emails, WhatsApp, and marketplace platforms.
- Understand customer requirements and provide appropriate product information.
- Follow up with prospective customers and convert enquiries into sales opportunities.
- Maintain professional and timely communication with customers.
- Record customer interactions, enquiries, and follow-ups accurately.

eBay & E-Commerce Support

- Handle customer messages and emails received through eBay.
- Support product listing and catalog management.
- Monitor product listings and marketplace activities.
- Assist with online advertising campaigns and promotions.
- Track orders, enquiries, and account performance.




- Review basic marketplace reports and identify areas for improvement.

IndiaMART & Lead Management

- Handle incoming IndiaMART leads, calls, and customer enquiries.
- Follow up with marketing and online-generated leads.
- Share quotations, product details, and other required information with customers.
- Coordinate with the sales team for order processing and customer requirements.
- Track leads from initial enquiry through follow-up and order confirmation.
- Maintain accurate lead and customer records.

Required Skills

- Good verbal and written communication skills.
- Fluency in English, Hindi, Kannada, Telugu, and Tamil is preferred.
- Basic knowledge of MS Office, Excel, email, WhatsApp, and internet applications.
- Good customer-handling and follow-up skills.
- Ability to communicate professionally with customers.
- Solid attention to detail and organisational skills.
- Positive attitude, willingness to learn, and target-oriented approach.
- Candidates with knowledge of IndiaMART, eBay, e-commerce, customer support, telecalling, inside sales, or online lead management will have an added advantage.

Experience

Freshers are welcome to apply.

Candidates with 0–3 years of experience in any of the following areas are encouraged to apply:

- Customer Support
- Customer Service
- Telecalling




- Inside Sales
- E-Commerce
- IndiaMART
- eBay
- Online Sales
- Lead Generation
- Sales Coordination
- Marketplace Management

Preferred Candidate Profile

We are looking for candidates who are customer-focused, confident in communication, comfortable with phone calls and online enquiries, and willing to learn e-commerce and sales processes.

Immediate joiners and candidates from Hosur and nearby locations are encouraged to apply.

Keywords

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How to Apply

Interested candidates who meet the above criteria are encouraged to apply with their updated resume. Candidates shortlisted based on the profile will be contacted for the interview process.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Hosur Industrial Complex, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What's your salary expectation?
- What's your current salary?

Language:

- Hindi (Preferred)
- Telugu (Preferred)
- Kannada (Preferred)
- Tamil (Required)

Location:

- Hosur Industrial Complex, Tamil Nadu (Required)

Work Location: In person

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