About AiSensyAiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more- Businesses drive 25–80% of revenues using AiSensy- Backed by Marsshot.Vc, Bluelotus.Vc & 50+ Angel InvestorsThe Opportunit- yWork with a energetic, fast-growing team passionate about customer success- .Gain hands-on experience in building and optimizing support systems and processes- .Collaborate closely with founders and leaders, sharing insights and receiving direct feedback- .Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.Responsibiliti- esCustomer Interaction: Manage customer inquiries across phone, email, live chat, and social medi- a.Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage return- s.Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfactio- n.Customer Records:



Maintain detailed, accurate records of all interactions in CRM/support tool- s.Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solution- s.Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLA- s.Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experienc- e.Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.Qualificati- ons1+ years of experience in customer support or a related role (B2B SaaS experience preferre- d).Strong communication skills with a customer-first minds- et.Proficiency in support platforms (e.G., Zendesk, Freshdesk, LiveChat) and CRM too- ls.Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.Why Join- Us?Be part of a supportive and innovative environment that values gro- wth.Opportunity to lead impactful projects and shape customer experiences in a scaling star- tup.Directly contribute to the success of brands generating a large share of revenues via AiSe- nsy.Grow your career in a company where customer satisfaction is the top priority.

📌 Customer Support Executive (Karnataka)
🏢 AiSensy
📍 Karnataka