Job DescriptionRole: Cyber Incident Team - MHA - I4C - Unit Manager (M6)The Unit Manager is responsible for:- End-to-end monitoring and actioning of NCRP/CFCFRMS complaints within prescribed timelines.- Immediate fund protection measures including account lien marking and hold actions on beneficiary accounts.- Coordination with Law Enforcement Agencies (LEAs), Cyber Police, I4C authorities and internal stakeholders for action and information sharing.- Management of account freeze/defreeze requests, customer grievances and fraud-related disputes.- Governance oversight, regulatory compliance,



audit readiness and management reporting.- Leading the cyber incident response team and driving adherence to internal and regulatory service standards.- Any other job assigned time to timeThe role routinely requires:- Decision-making on time-sensitive account lien marking and fund protection actions.- Direct engagement with senior officials from Law Enforcement Agencies, Cyber Police, I4C and regulatory stakeholders.- Assessment and resolution of complex account freeze/defreeze cases involving legal, operational and reputational considerations.- Oversight of high-value and sensitive cyber fraud incidents with potential financial and customer impact.- Management of regulatory reviews, audit observations, governance forums and senior management reporting.- Leadership of a specialized cyber fraud operations team responsible for maintaining critical service levels and regulatory compliance.

📌 Team Manager-Screening & Sampling-Ho & Support-Business Process Management Group (Maharashtra)
🏢 Kotak Mahindra Bank
📍 Maharashtra