? Job Opening: Assistant Manager Training (Travel Domain)? Location: Gurgaon, India ?Company: Atain ? Industry: BPO | Customer Experience? Employment Type: Full-TimeAbout Atain:Atain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking dynamic individuals who are ready to lead with purpose and transform CX from the inside out.Position Overview:We are looking for an experienced and driven Assistant Manager Training to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.Key Responsibilities:- Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents.- CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.- Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.- Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.- Recognition & Feedback:



Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.- Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.- Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in all new team members.- Quality Alignment: Participate in regular calibration sessions to ensure training remains aligned with QA benchmarks and customer satisfaction goals.- Data-Driven Improvement: Analyze performance data and trends to refine training strategy, identify skill gaps, and enhance training effectiveness.Candidate Profile:- Minimum 3–5 years of experience in Training/Coaching within BPO, Customer Service, or Travel domains.- Proven ability to create and implement training programs that improve customer engagement and satisfaction.- Strong knowledge of CX metrics (CSAT, NPS, DSAT) and how to influence them through behavioral coaching.- Ability to adapt training techniques based on learner feedback and performance analytics.- Excellent communication, facilitation, and interpersonal skills.What We Offer:- A dynamic and rapidly growing international work setting- Opportunities to shape customer experience strategies at scale- A collaborative and inclusive team culture- Career growth with continuous learning and upskilling opportunitiesInterested? Let’s Connect!? Send your updated resume to: Swapnil-[(phone hidden)]

📌 Assistant Manager Training (Mount Abu)
🏢 Atain
📍 Mount Abu