Department: Customer SuccessDesignation: Front Office ExecutiveLocation: BangaloreReporting To: Senior Manager - Customer SuccessRole & Responsibilities:- Manage all aspects of day-to-day service delivery during working hours.- Advise Front Office Management on escalated issues during the shift and ensure timely resolution.- Ensure immediate response to all priority calls and follow the defined escalation process.- Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.- Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client’s corporate image.- Ensure site personnel are notified promptly upon guests’ arrival.- Issue visitor badges, temporary cards, service badges, and recent joiner ID/access cards; follow up for timely return with relevant stakeholders.- Ensure visitor admission is properly authorized and maintain accurate visitor records/logbooks.- Assist visitors with special needs, including those with disabilities,



to ensure a comfortable experience.- Ensure cleanliness and presentation of the lobby, lifts, and other public areas.- Handle client and visitor complaints, feedback, and related issues; communicate to the nextlevel as per the escalation matrix.- Manage and support soft services tasks as per operational requirements.Skillset required:- Excellent verbal and written communication skills.- Strong customer service orientation with a professional demeanour.- Good problem-solving and decision-making abilities.- Quick learner with the ability to work independently and stay self-motivated.- Confident in interacting with and presenting to clients.- Hands-on experience in visitor and front office management.- Working knowledge of facility/office management processes.- Knowledge of parking management and visitor management systems (preferred).Experience (Years) required:2+ Years of work experienceQualification:Graduate/ Hotel Management Graduate

📌 Front Office Executive (Karnataka)
🏢 Simpliwork
📍 Karnataka