Job Description – Technical Writer Meet the Team Our Technical Communications group is dedicated to crafting exceptional product experiences for our customers. You will collaborate with a team of experienced technical writers, information architects, engineers, product managers, and subject matter experts (SMEs) who are passionate about helping you deliver state-of-the-art, user-centric content. You'll also work closely with AI specialists and data scientists to optimize content creation workflows and ensure the accuracy and effectiveness of user content. A key focus of this team is creating content that is "AI-ready" - structured and optimized for seamless integration with AI-powered tools and platforms. This collaborative setting fosters innovation and allows you to contribute to the future of technical communication. Your Impact Drive innovation in product content with AI! The Our Technical Communications group is looking for Technical Writers to lead the charge in using AI-powered tools to develop content for cutting-edge networking products. As a senior technical writer at Our, you will leverage your expertise to make complex product concepts, workflows, and tasks easily comprehensible and appealing to diverse audiences. If you're a tech-savvy individual with the creativity to harness AI tools to communicate complex concepts clearly, this is your opportunity to advance your technical writing career with Our and shape the future of technical communication. In this role, your responsibilities will include: Use in-house AI tools to make complex product concepts, workflows, and tasks easily comprehensible and appealing to diverse audiences – from end users to network administrators to developers. Drive a unified content strategy. Establish standardized release processes, content development,



best practices, and delivery and feedback mechanisms in the team. Serve as the voice of the user, using AI-driven content analytics to provide valuable feedback to engineering, product management, and technical marketing teams. Identify the significantly complex information needs of target audiences, develop appropriate content plans, and manage the execution of those plans. Perform resource workload assessment and balancing across projects. Create high-quality technical content for complex product and solution deployment needs. Take on special projects/stretch assignments outside the scope of regular tasks. Contribute actively to integrating the latest Gen AI use cases in existing and new content workflows. Demonstrate proven ability in team building and the mentoring of junior writers. Minimum Qualifications To be considered for this role, candidates must have 7+ years of experience in technical writing and demonstrate the following essential qualifications: Exceptional writing skills and an in-depth understanding of technical writing principles. Solid understanding of Generative AI principles and their practical application in prompt engineering, model evaluation, and ethical considerations for content creation. Strong technical aptitude to comprehend and simplify complex networking technologies, with a proven ability to quickly learn and adapt to new advancements.



Preferred Qualifications Ideal candidates will also possess these highly desirable skills and experiences: Strong critical thinking and problem-solving skills, leveraging data and AI-driven insights to proactively address content gaps. Excellent collaboration and teamwork skills, with proven ability to lead cross-functional teams and foster innovation. Proficiency in content structures, CMS, source management, and governance to implement effective content strategies. Familiarity with structured authoring environments (e.g., DITA, XML). Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Ournians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of our team collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

📌 Technical Writer - M Level (Bengaluru)
🏢 People First Consultants
📍 Bengaluru