Job Title: Recovery Executive Description The Recovery Executive is responsible for managing receivables and recovering delinquent accounts while maintaining compliance with company policy and applicable regulations. This role requires strong negotiation skills, attention to detail, and the ability to balance effective collection strategies with professional customer interactions. The Recovery Executive will work closely with internal teams including credit, legal, and customer service to minimize losses and improve collection performance. Responsibilities Manage a portfolio of delinquent accounts and implement appropriate collection strategies to maximize recovery. Contact customers via phone, email, and written correspondence to negotiate repayment plans and settlements. Document all collection activities and maintain accurate account records in the CRM system. Assess account risk and determine escalation paths for legal action or specialist handling where necessary. Ensure all recovery activities comply with regulatory requirements and internal policies. Collaborate with cross-functional teams (legal, credit, customer service) to resolve complex disputes and recoveries. Prepare regular reports and dashboards on recovery performance, KPIs, and trends. Recommend and implement process improvements to increase efficiency and collections effectiveness.



Participate in training and mentoring of junior recovery staff. Handle escalations and ensure timely resolution of customer complaints related to collections. Qualifications Bachelor's degree in Finance, Business Administration, Economics, or a related field preferred; equivalent work experience considered. 2+ years of experience in debt recovery, collections, or credit management preferred. Knowledge of debt collection regulations and consumer protection laws applicable to the region. Proven track record of meeting or exceeding collection targets and KPIs. Strong negotiation, communication, and interpersonal skills. Proficiency with Microsoft Excel and experience using CRM or collections management software. Ability to analyze account data, prioritize actions, and manage time effectively in a target-driven workplace. Skills Debt recovery Collections management Negotiation Regulatory compliance Financial analysis Risk assessment Customer service Microsoft Excel CRM Skip tracing Debt collection law Communication Reporting Team leadership Process improvement Data analysis KPI monitoring Account reconciliation Time management Stakeholder management Problem solving Credit risk Escalation handling Performance management

📌 Recovery Executive (Raipur)
🏢 DGPRO TECHNOLOGY
📍 Raipur