As we grow across branding, social media, performance marketing, websites and integrated campaigns, we are looking for a Head of Operations who can build the systems that help great work happen consistently.
This is not a coordination-only role.
You will be responsible for building and owning the operating rhythm of the agency.
What you’ll own
• Agency-wide project and delivery systems
• Client-wise scopes, timelines, deliverables and accountability
• SOPs across creative, content, performance, web and account management
• Resource planning and team capacity
• Weekly operating reviews and delivery dashboards
• Client feedback and escalation systems
• Current client onboarding and project kick-offs
• New employee onboarding and process training
• Automation of repetitive workflows using tools such as n8n, Make, Zapier or similar
• Identifying bottlenecks before they become problems
• Improving utilisation, turnaround times and operational efficiency
What we’re looking for
• 3–5 years of experience in operations,
project management or agency management
• Agency experience strongly preferred
• Extremely process-oriented and organised
• Comfortable managing multiple teams and deadlines simultaneously
• Strong with project management tools, dashboards and documentation
• Comfortable holding people accountable without creating unnecessary bureaucracy
• Good understanding of how creative and marketing agencies actually function
• Comfortable experimenting with AI and automation to improve workflows
• Someone who does not just manage processes, but improves them
You’ll do well here if
You naturally ask:
Who owns this?
When is it due?
What is blocking it?
Where is this documented?
Can this be automated?
Why are we doing this manually every week?
? Location: Noida
? Hybrid
? Marcadors Marketing Pvt. Ltd.
If you’ve built systems inside a fast-moving agency or startup and enjoy turning moving parts into a well-run operating machi
📌 Head of Operations (Noida)
🏢 Marcadors
📍 Noida
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