Job / Role Responsibilities: A)Product & Capability Ownership: Lead and integrate cross-functional understanding of Payments Products, including the Strategy, defining Product Vision, Business Capability Maps, and Business Outcomes Roadmaps tied to business goals. Monitor the regulatory environment, understand emerging industry mandates, and ensure these are incorporated into Product Strategies, considering impact to business stakeholders and customers. Explore new product capabilities, develop business cases for product requests and confirm product initiative scope to be shared across impacted stakeholders. Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions. Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements. Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes. Empowered to make delivery decisions and assess/mitigate/manage risks. Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases. Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics. Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training). B)Contemporary Way of Working: Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF,



and Confluence to ensure projects progress in the right direction. Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies. Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency. C) Leadership: People Management: Lead and manage team members, overseeing activities and deliverables aligned with diverse business clients and segments. Foster people development through mentoring, performance feedback, and career succession planning. Stakeholder Management: Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank. Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management. Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives. Compile and communicate performance metrics to relevant stakeholders. Communication & Facilitation: Convey complex concepts clearly, transforming information into compelling business narratives. Effectively communicate product changes and backlog priorities to stakeholders. Critical Thinking & Problem-Solving: Utilize critical thinking and conflict resolution skills to address complex challenges. Recommend best practices for improving products, processes, or services.



Solve intricate problems and develop innovative solutions through sophisticated analytical thinking. Education & Experience: Undergraduate degree required. 15+ years relevant experience. 7+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience. Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets. Payment Product & Capability Domain Knowledge: Deep knowledge and Experience working on payment systems such as Canada Lynx, US CHIPS, and FedWire, etc. Substantial familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset. Deep understanding of the interaction between payments operating models and how these serve client needs and use cases. Familiarity with regulatory reporting such as SAR, EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting. Knowledge of SWIFT messages, ISO20022, MX and MT formats. Knowledge of non-wire payment methods like drafts and checks. Experience with payment data, canonical models, and payment data mapping. Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs. Preferred Qualifications: Proficient in MS Office and collaboration tools like Jira and Confluence. Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management. Tier 1 bank or financial institution experience preferred. Strong oral and written communication skills. Ability to work collaboratively and independently, exercising sound judgment. Skilled in data analysis and capable of thriving in ambiguous situations. Demonstrated storytelling skills and documentation skills.

📌 Business Capability Owner, Payments - SM Level (Bengaluru)
🏢 People First Consultants
📍 Bengaluru