Ways of Working - Mandate 3 : Employees to be located in their place of posting
/ respective office base location.

About Swiggy:

Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2 lakh+ strong independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed every day, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India. From
starting out as a hyperlocal food delivery service in 2014, to becoming India’s
leading on-demand convenience platform today, our capabilities result not only
in lightning-rapid delivery for customers, but also in a productive and
fulfilling experience for our employees.

Job Description:

* Identify key customer pain points,



pits and delighters to solve for through
data analysis, customer research, first principles thinking and benchmarking
* Come up with creative solutions to impact customer perception drivers
* Liaison with the various stakeholders across teams to ensure customer
backward thinking is integrated within their solutions/projects
* Cull insights from CX analytics team and Customer insights team to identify
stated and unstated needs of consumer
* Own and deliver workstreams end to end - from solutioning to stakeholder
alignment and subsequent execution to ensure that goals are met
* Continuously evaluate and monitor Customer Journeys and seek new insights
w.r.t to customer behavior

Desired Skills:

* 2-4 years of experience in consulting, strategy, or program management
roles.
* Preferred work-experience: Startups, Consumer Tech firms, Consulting firms
* Strong Problem solving skills - analytical and creative problem solving

📌 Manager - CX (Bengaluru)
🏢 Food MarketPlace
📍 Bengaluru