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Must Have:
- Strong expertise in NICE CXone and Cisco UCCE/UCCX
- contact center platforms, with a solid foundation in SIP, VoIP, and enterprise telephony.
- Experienced in cloud architectures on AWS and Azure, and skilled in API, middleware, and enterprise system integrations to enable seamless, scalable contact center solutions.
- Hands-on exposure to NICE CXone CCaaS.
- Strong understanding of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX),
along with practical experience in SIP, VoIP, and telephony integrations.
- ith hands-on expertise in NICE CXone IVR and Bot development using Mpower Studio.
- Strong practical experience with NICE CXone development tools including Studio, APIs, and scripting, along with solid understanding of Cisco UCCE/UCCX call flows and routing logic.
- Proficient in programming languages such as JavaScript, Python, or .NET, and experienced in REST APIs, web services, and data exchange formats (JSON, XML) for enterprise integrations.
Good to Have:
- NICE CXone certification.
- Cisco CCNA/CCNP Collaboration