Job Description

Join us as an Analyst - Customer Journey Mapping, where you'll build analytical tools to generate insight, recognise patterns and predict behaviour, and deliver content direct to users of information products. This role plays a key part in shaping a customer-centric operating model by enabling explicit visualisation of various customer journeys through robust mapping and process modelling techniques.

The successful candidate will be part of a team responsible for mapping the end-to-end customer journey across the awareness to advocacy stages for Barclays UK (BUK) Business Banking customers. This will involve bringing together customer data, insights, and operational process flows to identify opportunities that drive measurable improvements in customer experience, operational efficiency, and control effectiveness, in alignment with Barclays transformation strategy.

Key Responsibilities
- Information sourcing (through SME engagement and available documentation), and converting into detailed, integrated visual customer journey flows.




- Map journey flows at multiple (defined) levels of detail, ensuring all relevant journey variants are accurately captured.
- Gather key data points across multiple stages in the mapped journeys to generate actionable insights on customer experience and operational efficiency.
- Maintain journey map lineage through robust version control and periodic updates.
- Collaborate with other analysts to help establish linkages across journey maps and enable integrated multi-journey views.
- Securing SME alignment on the mapped journeys.

To be successful as an Analyst - Customer Journey Mapping you should have experience with:

Essential Skills & Experience
- Experience in process mapping and modelling experience, in Banking and financial services / Consulting / GCC.
- Tooling: Expert level proficiency in Figma (UI/UX design) and Blueworks Live (process mapping).
- Excellent collaboration skills, with the ability to engage effectiv

📌 Analyst - Customer Journey Mapping (Noida)
🏢 Barclays
📍 Noida