- Work closely with business stakeholders to gather requirements and translate them into functional specifications.

- Configure and implement various Zoho applications, including CRM, Zoho Projects, Zoho Desk, and others based on business needs.

- Analyze existing business processes and identify optimization opportunities using the Zoho ecosystem.

- Facilitate integration of Zoho applications with external systems through APIs and third-party tools.

- Develop custom workflows, blueprints, and automation within Zoho to enhance operational efficiency.

- Conduct training sessions for end-users and provide ongoing post-implementation support.

- Monitor and ensure data integrity, system performance, and reliability.





- Collaborate with the technical team to resolve issues and enhance system functionality.

- Create process flow diagrams, SOPs, and user guides for smooth handovers.

Requirements

- Deep functional understanding of Zoho, including Zoho CRM, Zoho Projects, Zoho Desk, Zoho One etc.

- Productive implementation, customization, and administration of Zoho and related apps.

- Complete knowledge of system configuration and setup.

- Expertise in workflows, automation, blueprints, and reporting within Zoho.

📌 ZOHO Functional Consultant (Thane)
🏢 Leading
📍 Thane