16 Aug
|
Recognized
|
Bengaluru
16 Aug
Recognized
Bengaluru
Job Title: VKYC Associate
Key Responsibilities:
-
Conduct Video KYC Calls / Review the Call: Manage face -to -face video calls with customers to
conduct Video KYC processes for identity verification / Audit calls to review and approve
documents with strong analytical skills and basic Excel skills.
-
Verify Customer Documents: Review and verify the customer’s identity documents during the
video call.
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Resolve Customer Queries: Address customer queries during the VKYC process professionally
and friendly.
-
Update Records: Accurately document customer details and VKYC outcomes in company
systems and databases.
Requirements
Requirements:
- Graduates from any stream.
-
Experience in customer service, VKYC,
or banking roles (video -based verification preferred).
-
Strong communication skills (verbal and written).
Good knowledge of VKYC processes.
-
Comfortable with technology including video tools and CRM software.
-
Solid attention to detail.
Ability to handle sensitive information with confidentiality