SYSTEM ENGINEER-L1/L2/L3

Work Location: Kochi & Bangalore

Experience- 1-7 Years

SYSTEM ENGINEER-L1

Experience:
1-2 years

Our
requirements:

· Light
AD User Management

· Expertise
in Desktop Support

· Server
basic health checks/troubleshooting

· Client-Side
VPN/MS Office/Printer/Antivirus installation & support

· Backup
checks & escalation

· Patch
installation & Management

SYSTEM ENGINEER-L2

Work
Experience: 2-4years

Responsibilities and Duties:

· Research on technical
feasibility for various projects and technical requirements.

· Managing and
troubleshooting active directory and GPO's (Windows server 2012/2016).

· Managing and troubleshooting
Microsoft Exchange server/Office 365.

· Maintain and administer
computer networks and related computing environments including computer
hardware, systems software, applications software, and all configurations.

· Perform data backups and
disaster recovery operations.

· Diagnose, troubleshoot,
and resolve hardware, software, or other network and system problems.

· Configure, monitor, and
maintain email applications or virus protection software

· Do research and make
recommendations on products, services, protocols, and standards in support of
all infrastructure procurement and development efforts.

· Support team to maintain
service level agreements with clients.

Skills Required:

· Hands-on experience in
active directory & group policy management and troubleshooting Windows
servers.

· Extensive knowledge in
accelo & Terminal server installation and management.

· Mandatory experience in
Microsoft windows exchange server, Office 365.

· Expert in handling
various tools as below

· Virtual tools - VMware
and Hyper V





· RMM tools - N-central,
Labtech, Solarwinds, NinjaRMM, Kaseya

· Ticketing tools-
ConnectWise, Autotask, Max service desk

· Good Knowledge and
experience in Active Directory, Exchange servers, Hyper-V + Moderate knowledge
in VMware and Azure OneDrive and SharePoint support

SYSTEM ENGINEER- L3

Work Experience: 6+ years

Job
Description:

· Review
customer existing environments and create a roadmap to get them on Windows 10,
Intune, Defender, ATP.

· Must
have the ability to write transparent scopes of work and estimates of time required
to perform projects.

· Must
have the ability to perform network assessments using RapidFire Tools.

· Must
have the ability to fully document a customer network in IT Glue documentation
system.

· Must
be an expert in creating secure operating system images to be used for
workstation computer rollouts.

· Must
be an expert using Intune to manage workstations.

· Must
be an expert in writing scripts to automate workstation tasks like adding
software, removing software, configuring settings, etc.

· Active
Directory Server Administration.

· Exchange
server Mailbox management.

· Expert
Desktop support.

· Office
365 Administration.

· Windows
Server Install and support.

· Backup
Administration.

· Group
Policy Objects

· Basic
Network Administration.

· Azure/AWS
Administration.

· Teams
and Slack management.

· OneDrive
and SharePoint Support.

· ITIL
will be an added advantage.

· MCSE/MCSA
certification

Requirements

Professional Skills:

· Three-year Diploma
or Graduate or Postgraduate

· MCSE/MCSA certification
would be a plus

Essential requirement:

· Willing to work in
dedicated night shift

· Excellent communication
skills

📌 System Engineer-// (Kochi)
🏢 Recognized
📍 Kochi