16 Aug
|
Important Group
|
Mumbai
16 Aug
Important Group
Mumbai
The Professional
Services team is dedicated to accelerating time to value for our Pendo users.
We are a group of innovative, customer -focused professionals committed to
delivering exceptional outcomes while sharing industry best practices. Our
mission is to exceed customer expectations in every engagement, driving
significant business impact.
As a Professional
Services Sr. Consultant, you will play a pivotal role in achieving this mission
by leveraging your deep technical expertise and customer -facing skills to
drive transformational change. You will support not only customer
onboarding but also technical integrations, migrations, and custom solutions
using your strong technical background. Senior Consultants work on all
Pendo products, collaborating with CSMs, TAMs, ADs, and other teams to ensure
customer success through seamless implementation and advanced technical
services.
Key Responsibilities
- Take full ownership of customer
engagements from initiation to completion, ensuring projects are delivered
on time, within scope, and to the highest standards.
- Act as a trusted advisor,
collaborating with customers to understand their needs, business goals,
and timelines, driving them toward successful outcomes.
- Utilize expertise in transformation
and change management to guide customers through adopting new
products, processes, and technical solutions, ensuring smooth transitions
and maximizing impact.
- Influence customer stakeholders
to embrace and adopt new technologies and practices that align with their
strategic objectives.
- Deliver advanced technical
solutions, including in -application tagging, guide creation, and
foundational integration setup, ensuring seamless implementation and
ongoing customer success.
- Support technical integrations
and migrations by applying your solid background in frontend development,
application development, and scripting.
- Provide expertise in areas such
as Java, JavaScript, Node.js, authentication, and analytics, translating
complex technical concepts into actionable business solutions.
- Create scalable, custom solutions
to meet customer -specific requirements while aligning with their long -term
goals.
- Build strong relationships across
various customer personas and segments, particularly within large
Enterprise accounts, to ensure ongoing satisfaction and long -term success.
- Advocate for customer needs
internally, influencing product development and business strategies to
align with customer feedback and industry trends.
- Contribute to operational
efficiency within the Professional Services team by creating reusable
assets, frameworks, and evolving delivery methodologies.
Requirements
Minimum Qualifications
- 7+ years in a customer -facing
technical role, ideally within a SaaS B2B environment, with
experience delivering customer value through
integrations, consulting services, and migrations.
- Strong proficiency in Java,
JavaScript, HTML, and CSS with the ability to design and
implement technical solutions, including frontend development and in -app
tagging.
- Application development
experience, particularly with Node.js; experience with additional
scripting languages like Python or Ruby is a plus.
- Proven ability to translate
technical concepts into business solutions and deliver results
through integrations.
- Demonstrated experience leading
transformation initiatives and managing change within customer
organizations, with the ability to influence and drive adoption of new
technologies or processes.
- Ability to translate customer
goals into structured work that delivers measurable value.
- Exceptional communication and
presentation skills, with the ability to engage confidently at all
organizational levels, both internally and externally.
Preferred
Qualifications:
- Proficiency in frontend and
backend development, including designing scalable, reusable frameworks.
- Familiarity with advanced
analytics and customer success tools.
- Experience creating scalable,
repeatable solutions that drive operational efficiency.
📌 Sr XM Consultant - Pendo (Mumbai)
🏢 Important Group
📍 Mumbai