Key Responsibilities

- Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.

- Work on managed services or production support with ServiceNow

- Strong experience and understanding of ITIL and ITSM, E.g., Incident vs Request and Request vs Change

- Must be strong in client interactions for debugging the issues on the project

- Must work on the enhancements as per the client requirements.

- Work on assigned activity/task with other team members in the project and own a distinct aspect of the project

- Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

- Work collaboratively with the team & project manager to deliver assigned work on time

- Maintain an effective and proactive follow -up & updates with stakeholders

- Perform and organise ongoing support for customers such as report building, data quality, current integrations, etc.

- Configuring,



developing and testing solutions on the platform to meet business requirements

- Maintain high customer satisfaction through the delivery of high -quality, timely and thorough solutions to our clients

- Working with our process owners to identify opportunities for improvement

- Engage with clients to provide advice to solve problems & create value

- Coordinate training & workshop

- Collaborate with the project team to deliver the project efficiently

- Educating our users on how to use the platform best

- Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required

- Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification