Service Operations

• Manage end -to -end service support for inverter and battery products.

• Ensure timely resolution of customer complaints and service tickets.

• Monitor turnaround time (TAT) for repairs, replacements, and installations.

• Maintain service quality standards across regions.

Team Management

• Lead and supervise service engineers, technicians, and support staff.

• Assign daily service schedules and monitor productivity.

• Conduct technical training for service teams and channel partners.

Technical Support

• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.

• Coordinate with R&D; / production teams for recurring technical problems.

• Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management

• Handle warranty claims and product replacement approvals.

• Ensure availability of spare parts and service inventory.

• Track defective returns and failure analysis.

Customer Satisfaction

• Maintain high customer satisfaction scores.

• Build strong relationships with distributors, dealers, and EPC partners.• Escalate critical complaints with proper closure.

MIS & Reporting

• Prepare monthly service reports, complaint trends, failure analysis, and team

performance dashboards.

• Use CRM / ERP tools for ticket management and service records.