Broad Function:

We are seeking a
Production Support Engineer who will be responsible for providing technical
support to customers using Java-based applications and certain composition
engines like Quadient, OpenText, etc. Provide optimal solutions for the core
problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

1. Issue Resolution and SLA Adherence:

· Resolve
complex issues with minimal downtime and adherence to SLAs.

· Perform RCA
for critical failures and provide comprehensive documentation.

· Implement
failover mechanisms for high availability during outages.

2. Automation and Predictive Analysis:

· Automate
recurring tasks using Python, Bash, or other scripting tools.

· Configure
proactive monitoring and alerts to minimize manual intervention.

· Use
predictive analysis to identify and preempt potential failures.

3. Technical Expertise:

· Troubleshoot
databases (SQL/NoSQL) and optimize query performance.

· Work
extensively with Kafka for messaging and Amazon EKS for container
orchestration.

· Develop and
maintain solutions using Java and Spring Boot.

4. Collaboration and Documentation:

· Conduct
biweekly review meetings with stakeholders.

· Escalate
critical issues to Level 2 with detailed analysis and logs.

· Maintain
clear documentation of workflows, application flows, and resolution
playbooks.

· Foster a




collaborative team environment by sharing learnings and solutions.

5. Monitoring and Alerting:

· Configure
tools like Prometheus, Grafana, or ELK for real-time system monitoring.

· Set up
proactive alert systems to address potential system issues.

· Audit
monitoring configurations to align with evolving system requirements.

6. New Feature Development and Maintenance: Collaborate with product teams to deploy new features
effectively.

Requirements

· Bachelor’s degree in computer science or related
field.

· 3+ years of experience in production support or
related roles.

· Expertise in Java, SQL, Kafka, MongoDB, and Amazon
EKS.

· Proficiency in scripting languages like Python and
Bash.

· Familiarity with cloud services, microservices
architecture, and DevOps tools.

· Strong analytical and problem-solving skills with
RCA and log analysis experience.ca

Benefits

The company offers a range of employee
benefits including:

· Cashless medical insurance for employees, spouses,
and children

· Accidental insurance coverage

· Life insurance coverage

· Retirement benefits including Provident Fund (PF)
and Gratuity

· ESI*

· Complementary meal coupons

· Company-paid transportation

· Sodexo advantages for income tax savings

· Paternity & Maternity Leave Benefit

· National Pension Saving

📌 Senior Support Engineer (Noida)
🏢 Recognized
📍 Noida