Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer-focused mindset and
adaptability.

Key
Responsibilities

:

Customer Focus

● Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.

● Address issues professionally and ensure customer needs are met.

● Gather customer
feedback to improve products and services while addressing any concerns
promptly.

Sales Mastery

● Responsible for achieving store sales targets.

● Drive solution-based sales by understanding customer
needs and offering relevant products and services.

● Focus on selling higher-value products to increase the
average transaction value.

● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.

● Demonstrate
negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and
Change Management

● Adapt to changing customer needs and share product and
customer insight with the team.

● Demonstrate problem-solving skills to address challenges
and manage resistance effectively.

● Show learning
agility by quickly adopting recent processes or strategies to improve sales and
service.

Decision-Making





● Utilize analytical thinking to make sound operational
decisions.

● Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.

Store Operations
Excellence

● Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.

● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.

● Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.

● Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.

Leadership
Excellence

● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.

● Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team.

● Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.

Candidate
Requirement

:





● Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail.

● Must be above 20 years of age and below 35
years of age.

● Basic computer skills and microsoft office

● Proven track record of exceeding sales targets
consistently

● Experience in providing exceptional customer
service and building strong customer relationships

● Experience in mentoring team members

● Experience in handling cash transactions and
inventory management

● Proficient in POS systems and other relevant retail
technologies

● Knowledge of visual merchandising principles

● Positive and enthusiastic attitude

● Excellent presentation and grooming standards

● Flexibility and adaptability to work varied shifts

Key
Performance Indicators

Sl. No.

Goal

Performance
Parameter (Measurable)

Weightage

1

Achieve sales targets

● Achievement of store targets

● ABV

40%

2

Deliver exceptional customer service across all stores

● Customer Satisfaction Surveys (CSAT)

20%

3

Adherence to Policies and Procedures

● Operational score card

● Percentage of accurate inventory counts
compared to system records

● Present on the floor during weekends and
holidays

25%

4

Leadership and Team Contribution

● Contribution to overall store sales targets

● Success rate of SA in meeting sales targets

15%

📌 Senior Style Associate-RR Nagar-Bangalore (Bengaluru)
🏢 Recognized
📍 Bengaluru