Senior Executive Consultant - HSR - Anera (Bengaluru)

Senior Executive Consultant - HSR - Anera (Bengaluru)

16 Aug
|
Important Company of the Sector
|
Bengaluru

16 Aug

Important Company of the Sector

Bengaluru

Designation : Senior Experience Associate


Department : Retail Operations




Role Overview


The Senior Experience Associate is responsible for delivering an elevated and personalized


customer experience while ensuring excellence in day -to -day retail operations. As a senior member


of the store team, the role combines luxury selling, relationship management, operational discipline,


and team mentorship to drive performance and uphold premium brand standards.


Acting as a floor leader and brand ambassador, the role creates memorable customer interactions,


supports seamless store operations, and mentors team members to consistently deliver a refined


luxury retail experience.




Responsibilities


Elevated Customer Experience


● Deliver a personalized, warm, and premium shopping experience to every customer while


acting as a true brand ambassador representing the elegance and values of the brand.


● Provide styling consultation and expert product knowledge on silver craftsmanship,


hallmarking, purity, gemstones, and collections to guide confident purchase decisions.


● Understand customer preferences and recommend suitable jewellery pieces for


self -purchase, gifting, and special occasions through a consultative selling approach.


● Build and nurture strong customer relationships through proactive follow -ups, repeat


engagement, loyalty building, and relationship -led selling to drive repeat business.


● Manage after -sales support including polishing, repairs, exchanges, and service coordination


while resolving customer concerns and escalations professionally to ensure positive brand


sentiment.


Sales Performance


● Achieve individual and store sales targets through consultative selling while maximizing


conversion, average bill value, and units per transaction.






● Identify upselling and cross -selling opportunities across collections to enhance customer


value and overall store performance.


● Support product launches, festive sales periods, and in -store events while maintaining


awareness of fast -moving products and customer buying trends.


Retail Operations Excellence


● Maintain impeccable visual merchandising and premium store presentation standards,


ensuring showcases, counters, and customer areas are always customer -ready.


● Execute inventory checks, cycle counts, and high -value stock counts with complete accuracy


to ensure stock integrity.


● Oversee secure stock movement from vault/storage to the sales floor in line with defined


processes and security protocols.


● Support billing, POS operations, cash handling, and daily opening/closing procedures to




ensure smooth store functioning.


● Coordinate with internal teams for replenishment, transfers, and stock availability while


ensuring compliance with audits, shrinkage controls, SOPs, and company policies.


Leadership & Mentorship


● Support the Store Manager in daily briefings, team readiness, and target alignment to ensure


smooth store operations.


● Mentor and coach Experience Associates on service etiquette, product knowledge, and


selling skills to enhance team capability.


● Support onboarding and training of recent team members, ensuring alignment with brand


standards and store processes.






● Lead the sales floor during peak hours or in the absence of the Store Manager, handle


escalations confidently, and foster a positive, collaborative, high -performance team culture.


Candidate Profile:


● 3 to 5 years of experience in retail sales, preferably in luxury jewellery, watches, premium


fashion, lifestyle, or beauty brands.


● Proven track record of achieving sales targets and delivering strong customer service


outcomes.


● Strong understanding of retail selling, customer servicing, and store operations.


● Knowledge of POS systems, billing, CRM tools, and inventory processes.


● Exposure to visual merchandising and premium store presentation standards.


● Basic understanding of silver jewellery, hallmarking, and product care preferred.


● Strong interpersonal and relationship -building skills with the ability to create lasting


connections with customers and team members.


● Excellent grooming, elegance, and qualified presence aligned with luxury retail brand


standards.


● Customer -centric mindset with a passion for service excellence, high ownership, reliability,


and strong attention to detail.


● Leadership potential with the ability to guide junior team members, lead by example, and


support the Store Manager in driving targets and floor discipline.


● Strong verbal and written communication skills with confidence to engage premium


customers, explain products and styling suggestions.


● Preferred Age Range: 26 to 32 years


● Communication Level: Strong verbal communication with professional customer handling,


able to engage premium customers confidently, handle escalations, and build long -term


customer relationships. English plus local language fluency.


📌 Senior Executive Consultant - HSR - Anera (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru

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