Role Description: Provide real -time assistance in support of client projects. Responsible for documentation and formatting of documents in office suite based on the requirements/instructions and ensure timely delivery of high quality output.

Qualifications: Graduate in any discipline

Technical Qualifications: MS -Office

Organization Structure: Report to the CM/ACM

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Description of Responsibility:

- Complete all assigned jobs as per committed time, in an accurate and client specific manner

- Raise any discrepancies or clarification with SME?s/Shift leads and get it clarified

- Keep shift leads/client managers proactively informed of any delay in delivering job over deadline.

- Adhere to information security, print security and physical access procedures

- Check on daily basis for feedback





- Ensure process adherence at all times

Knowledge & Skills / Competencies:

- Proficient in MS Office Suite - Word, PowerPoint, Excel

- Valuable oral and written communication skills

- Excellent presentation and layout skills

- Adaptability / Flexibility

- Ownership & Accountability

- Team player

Key Performance Indicators:

- Utilization, Efficiency

- Quality score vs target

- On -time delivery score vs target

- Productivity score vs target

- Attendance and Timelines

- Technical competency

- Oral / written communication

- Willing to go extra mile EG: Interested in continuous learning