Job Description

Job Description

In this role, you'll make an impact in the following ways:

In this role, you will play a critical part in protecting production stability, accelerating service recovery, and driving continuous improvement across mission-critical platforms.
- Own end-to-end support for mission-critical applications, ensuring high availability, stability, resiliency, and timely incident resolution.
- Lead complex technical triage across application, database, middleware, messaging, batch, and infrastructure layers to restore service quickly and effectively.
- Support payments applications, including transaction flow validation, issue analysis, health checks, and operational readiness.
- Drive incident and problem management, root cause analysis, service restoration, and permanent fix follow-up for high-impact production issues.
- Partner across application development, DBA, infrastructure, network, middleware, operations, and business teams to resolve issues, reduce risk, and improve reliability.
- Monitor application health and identify risks using Splunk,



Grafana/Optics, AppDynamics, Moogsoft, and other observability tools.
- Support batch scheduling, recovery, and operational validations using Control-M and approved support procedures.
- Execute and validate deployment, release, and change activities through GitLab / CI/CD pipelines aligned to change standards.
- Champion automation using Ansible and UNIX/Linux scripting to reduce manual effort, improve consistency, and strengthen operational controls.
- Support MQ and Kafka platforms to ensure secure integration and operational continuity.
- Maintain support documentation, runbooks, knowledge articles, escalation guides, and recovery procedures.
- Participate in production readiness reviews, resiliency testing, disaster recovery exercises, and failover validations.
- Use ServiceNow for incident, problem, change, service request, and follow-up tracking.
- Collaborate with global teams and deliver

📌 Vice President, Production Services Application Support (Chennai)
🏢 BNY Mellon
📍 Chennai