Job Summary:
Key Responsibilities:
- Ensure timely and professional resolution of customer issues while maintaining high service standards.
- Make outbound calls to follow up on complaints, gather feedback, and drive customer retention.
- Maintain accurate records of customer interactions and actions taken in CRM systems.
- Coordinate with internal teams such as logistics, sales, and operations to resolve escalated issues.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Educate customers about Alpino’s products, offers, and health benefits when relevant.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Achieve individual and team targets related to customer satisfaction and retention metrics.

Requirements:
- Education: Graduate in any discipline (preferably in Business, Communications, or related field).
- Experience:



1-3 years in customer support or a similar role (FMCG or e-commerce experience preferred).
- Excellent communication skills in English and Hindi (knowledge of additional regional languages is a plus).
- Strong problem-solving, listening, and interpersonal skills.
- Proficiency in using CRM tools, MS Office, and communication platforms like WhatsApp Business or Freshdesk.
- Ability to multitask and handle pressure in a fast-paced environment.
- Customer-oriented mindset with a focus on empathy and retention.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
- Provident Fund

Education:
- Bachelor's (required)

Experience:
- Customer support: 1 year (required)

Language:
- Hindi (required)
- English (required)

Location:
- Vesu, Surat, Gujarat (required)

Work Location: In person

📌 Customer Support Executive (Vesu)
🏢 Alpino Health Foods
📍 Vesu