Responsibilities:
- The Application Support professional will:
- Perform root cause analysis for recurring production issues and recommend preventive actions- Work closely with business users, product teams, developers, QA, infrastructure, and vendors to resolve issues- Handle production support activities including incident management, problem management, service requests, and change support-
- Support system upgrades, release rollouts, and maintenance activities- Maintain support documentation, knowledge base articles, SOPs, and issue logs- Escalate critical incidents within agreed SLAs and ensure timely communication to stakeholders- Participate in UAT, post-release validation, and production health checks- Ensure compliance with internal controls, audit requirements, security standards, and banking regulations

Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems,



or a related field-
- Familiarity with SQL for data validation, issue analysis, and reporting- Solid analytical, communication, and problem-solving skills- Ability to work under pressure and manage multiple priorities in a production environment
- Technical Skills- SQL and database queries- Microsoft Excel, reporting tools, and documentation tools
- Core Competencies
- We are looking for someone who demonstrates:
- Good stakeholder communication skills- Customer-focused service mindset- Ability to work collaboratively across business and technology teams- Ability to respond calmly in high-priority production situations
- Experience Levels
- Junior Application Support-
- Basic knowledge of banking systems, SQL, and incident handling

📌 Application Support Engineer (Mumbai)
🏢 Kyzer Software
📍 Mumbai