Bengaluru, Karnataka

Job Summary

Key Responsibilities

Design, configure, and implement ServiceNow ITOM modules, with a primary focus on:
Event Management

Discovery

Service Mapping

CMDB enhancements and policies

Integrate ServiceNow with third-party monitoring tools such as Datadog, SolarWinds, Dynatrace, or similar.

Implement and maintain Event Management rules, alert correlation, event normalization, and health score setup.

Configure CMDB archival and certification policies, including scheduled jobs and data hygiene processes.

Develop and configure Service Graph Connectors to bring external data into CMDB.

Implement and support AI Agents / AI search / basic AI functionalities aligned with platform capabilities.

Build workflows, data integrations, orchestration activities, and fix automation tasks.

Troubleshoot issues across discovery, integration, and event pipelines.

Work closely with architects, product owners, and cross-functional teams to ensure smooth delivery.

Skill Requirements

6-7 years of hands-on experience as a ServiceNow Developer with a focus on ITOM.





Solid experience in:
ServiceNow Event Management implementation

Datadog integrations (or similar monitoring tool integrations)

Orchestration and MID Server-based integrations

Service Graph Connector implementation

CMDB data models, normalization, reconciliation, archival, and certification policies

Building and maintaining integration workflows and APIs

Solid understanding of:
CIs, relationships, identifiers, and CI class models

Event rules, alert rules, and health dashboards

Script Includes, Business Rules, Transform Maps, Data Sources, and Scripted REST APIs

Experience implementing or supporting AI Agent-based use cases (basic understanding)

Experience working with 3rd‑party tools to bring events and health metrics into ServiceNow

Other Requirements

ServiceNow Certified ITOM Specialist

Experience with Discovery Patterns and Service Mapping Patterns

Knowledge of Observabil

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