We have opening for Service & Operations Manager - Electronic Security Systems

Location: Mumbai, Gurgaon, Bangalore, Kolkata and Chennai

Experience: 5-10 Years

Employment Type: Full time

We are looking for an experienced Service & Operations Manager to lead service delivery and field operations for Electronic Security Systems. The role involves managing service teams, ensuring SLA compliance, handling customer escalations, and maintaining high service standards across multiple client locations.

Key Responsibilities
- Manage preventive and corrective maintenance activities for electronic security systems.
- Lead and support field service engineers and technicians.
- Ensure timely response and closure of service calls as per SLAs.
- Monitor service performance, maintenance schedules, and customer satisfaction.
- Handle customer escalations and provide effective resolutions.
- Conduct service review meetings with customers and key stakeholders.
- Coordinate with OEMs, vendors, and suppliers for technical support and spare parts.
- Manage manpower planning, resource allocation,



and service scheduling.
- Review maintenance reports, service documentation, and operational records.
- Support installation, commissioning, upgrades, and modernization projects.
- Monitor KPIs including response time, closure time, preventive maintenance compliance, and first-time fix rate.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Systems Exposure Required
- Access Control Systems
- CCTV Surveillance Systems
- Fire Alarm Systems
- Public Address (PA) Systems
- Building Management Systems (BMS)
- Intrusion Detection Systems
- Video Door Phone Systems
- Time Attendance Systems
- Other Electronic Security & Low Voltage Systems

Required Skills:
- Strong technical knowledge of Electronic Security Systems.
- Experience in managing field service operations and maintenance teams.
- Excellent troubleshooting and problem-solving skills.
- Goo

📌 Service Operations Manager (Mumbai)
🏢 Convenify retails
📍 Mumbai