Nagpur, Maharashtra

Job Summary

AD and Entra L1

Key Responsibilities

Adhering to SLAs ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead Ensuring that the processes are adhered to \
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- Understanding of Multi-geo support environment \
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- Support day-to-day aspects of the level 1 calls of Active directory, Entra ID/ Azure Active Directory, ADFS, Entra Connect during business hours \
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- User Account Management: Create, modify, and delete user accounts, groups, and organizational units (OUs) in Active Directory. \
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- Password Resets & Access Issues: Handle password resets, account lockouts, and basic access control issues. \
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- Monitoring & Alerts: Monitor Active Directory health indicators and respond to common alerts (e.g.,replication failures, login errors). \
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- Basic Troubleshooting: Resolve routine issues related to AD, authentication, DNS resolution, and domain connectivity. \
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- Documentation: Maintain runbooks, SOPs, and update logs for all L1 activities. \
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- Escalation Handling:



Identify and escalate complex issues to L2/L3 support teams with detailed incident documentation. \
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Technical Requirements \
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Required Skills / Qualifications: \
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- Handle L1 Incident Management, Change Management, Problem Management, Configuration Management tasks in Active Directory and Entra Active Directory \
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- Familiarity with Windows Server environments (2016/2019/2022). \
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- Basic understanding of Active Directory, DNS, DHCP. \
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- Aware using tools like PowerShell, DcDiag, and RepAdmin for basic diagnostics. \
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- Knowledge of ITIL processes (Incident, Change, Problem Management). \
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- Work based on SOPs \
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- Communicates and coordinates with customers and requestors in service management and vendor management

Soft Skills \
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- Excellent communication and conversation skills (Verbal and Written) \
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- Valuable documentation skills \

📌 Senior Engineer (Nagpur)
🏢 HCLTech
📍 Nagpur