Job Summary

Key Responsibilities
- Contact customers through phone calls to collect overdue payments.
- Follow up on EMI dues and ensure timely payment collections.
- Negotiate repayment plans with customers based on company policies.
- Maintain accurate records of customer interactions and collection activities.
- Resolve customer queries related to outstanding loans and payments.
- Coordinate with the Credit and Operations teams for account updates.
- Monitor delinquent accounts and prioritize collection efforts.
- Achieve monthly collection and recovery targets.
- Escalate high-risk or default accounts to the appropriate team.
- Ensure compliance with RBI guidelines and company collection policies while interacting with customers.

Required Qualifications
- Any Graduate
- 3-6 years of experience in Collections, Recovery, Customer Service, or Telecalling, preferably in an NBFC, Bank,



or Financial Services company.
- Good communication and negotiation skills in English and the local language.
- Ability to handle difficult customer conversations professionally.
- Target-oriented with strong follow-up skills.

Preferred Skills
- Collection & Recovery
- Customer Negotiation
- Telecalling
- Loan Collections
- Payment Follow-up
- CRM Software
- MS Excel
- Communication Skills

Experience: 3-6 Years

Salary: ₹18,000 - ₹23,000 per month

Industry: NBFC / FinTech / Financial Services

Job Type: Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Perks:
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Collection Executive (Kodambakkam)
🏢 Jubilant Capital
📍 Kodambakkam