DESCRIPTION:
Prime Video's Global Shared Services (GSS) is the operational engine behind the marketing that brings hundreds of millions of customers to the content they love. We produce high-volume digital assets and execute campaigns at global scale — rapid, with quality, and across Prime Video.

We're looking for a Head of GSS Operations to lead end-to-end operations across our India sites. This is a senior leadership role accountable for Design Production and Campaign Operations — owning the operational strategy, team performance, and people development for a multi-layered organization of individual contributors and people managers. You will set the standard for how work gets done: driving operational excellence, building scalable mechanisms, and developing the leaders who will grow with us.

Key job responsibilities
- Own end-to-end operations for Design Production and Campaign Operations across two India sites, translating global GSS plans into site-level execution
- Lead a multi-layered organization of people managers and individual contributors,



setting clear accountability and performance standards at every level
- Drive operational metrics including quality, throughput, efficiency, and on-time delivery — identifying root causes and implementing solutions when performance gaps emerge
- Build and develop the leadership bench: mentoring people managers, driving succession planning, and creating career pathways that retain top talent
- Drive organizational design and scaling decisions, determining optimal team structures and capability distribution as the business evolves
- Lead cross-functional collaboration with global GSS leadership, marketing teams, and technology partners — communicating with clarity across levels and geographies
- Champion operational efficiency through process improvement, automation opportunities, and resource optimization
- Foster an inclusive, high-performance culture across both sites while navigating ambiguity and guiding the organiz

📌 Head of Gss Operations (Bengaluru)
🏢 ADCI - Karnataka
📍 Bengaluru