Company: Rapid Diagnostics Group of Companies
Location: Delhi, India
Experience: 3-5 Years
Industry: In Vitro Diagnostics (IVD)

Job Summary

Key Responsibilities
- Install, commission, and validate IVD instruments at customer sites.
- Perform preventive maintenance and breakdown servicing of diagnostic equipment.
- Diagnose and resolve hardware and software issues efficiently.
- Provide product demonstrations and end-user training on instrument operation and maintenance.
- Ensure timely response to customer service requests and maintain high customer satisfaction.
- Maintain detailed service reports, installation records, and maintenance documentation.
- Coordinate with the technical support and sales teams to ensure seamless customer support.
- Manage spare parts inventory and ensure proper utilization of service resources.
- Comply with company SOPs, quality standards, and safety regulations.
- Travel extensively to customer locations for installation, maintenance, and emergency service support.

Required Qualifications
- Diploma/B.Tech/B.E. in Biomedical Engineering,



Electronics, Electrical Engineering, Instrumentation, or a related technical field.
- 3-5 years of hands-on experience in servicing IVD instruments.
- Strong knowledge of clinical laboratory analyzers and diagnostic equipment.
- Ability to troubleshoot electronic, mechanical, and software-related issues.
- Good communication and customer-handling skills.
- Proficiency in preparing service documentation and reports.
- Willingness to travel as required.

Preferred Skills
- Experience with Biochemistry, Hematology, Immunology, ELISA, Electrolyte, Coagulation, or Molecular Diagnostic instruments.
- Knowledge of laboratory workflows and quality standards.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple service assignments.

What We Offer
- Market-competitive salary and performance-based incentives.
- Opportunities for professional growth and technical train

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