About Us

At Quattro Management Solutions, we redefine workspace experiences. Since 2013, we have been Gurgaon’s leading corporate leasing and managed office solutions company, delivering bespoke office spaces, high-quality fit-outs, and end-to-end managed workplace services to enterprises ranging from fast-growing SMEs to global multinationals.

Our success is built on execution excellence, customer centricity, and long-term client partnerships. As we scale our managed office portfolio, we are strengthening our leadership layer to deliver consistent, proactive, and world-class customer service across all properties.

About the Role

We are seeking a Senior Manager - Customer Service & Experience to lead and scale the Customer Service function for our Managed Office business.

This is a leadership role responsible for:
- Owning the end-to-end client experience lifecycle:
- Managing and mentoring the Customer Service / CRM team:
- Acting as the single escalation and governance point for client satisfaction
- Driving process discipline, SLAs, reporting, and continuous improvement





The role sits at the intersection of clients, operations, facility management, and leadership, and is critical to client retention, renewals, and brand reputation.

Key Responsibilities1. Customer Experience Ownership
- Own the complete customer journey for managed office clients—from onboarding and handover to steady-state operations and renewals
- Act as the senior escalation point for client issues, ensuring timely, structured, and satisfactory resolution
- Build strong, trust-based relationships with CXOs, Admin Heads, and decision-makers at client organizations

2. Team Leadership & Capability Building
- Lead, mentor, and performance-manage the Customer Service / CRM team
- Define transparent roles, responsibilities, and KPIs for Customer Service Managers and Associates
- Build a customer-first culture focused on responsiveness, accountability, and solutioning

3. Service Delivery Governance

📌 Manager / Senior Executive - Business Development & Strategic Leasing (Gurugram)
🏢 Quattro Management Solutions
📍 Gurugram