India - Hyderabad

JOB ID: R-245671 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jul. 17, 2026 CATEGORY: Information Systems

You will work in a highly cooperative Agile environment, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.

Key Responsibilities

1. Salesforce Support & Issue Management
- Perform issue triaging, prioritization, and resolution tracking for incidents and service requests:
- Work closely with business and technical teams for quick resolution and stakeholder communication:
- Conduct Root Cause Analysis (RCA) and recommend preventive actions:
- Support activities such as user access, configuration updates, and data corrections

2. Technical Data Flow Analysis (Triaging Focus)
- Analyze end-to-end data flows across Salesforce and upstream/downstream systems:
- Identify issues in data pipelines, integrations, and batch processes:
- Validate data consistency, integrity, and reconciliation between systems:
- Collaborate with engineering teams to resolve API,



integration, and transformation issues:
- Support data migration, ingestion, and batch troubleshooting activities

3. Data Analysis & Reporting
- Perform data analysis using SQL/analytics tools to derive insights and identify anomalies:
- Develop reports and dashboards to support business decisions:
- Conduct data validation and quality assessment across systems:
- Provide ad-hoc analysis for defects, incidents, and business queries

4. Impact Analysis
- Conduct functional and technical impact analysis for change requests, defects, and enhancements:
- Assess impact across data, integrations, downstream processes, and reporting:
- Provide clear impact documentation and recommendations for stakeholders:
- Support release planning by identifying dependencies, risks, and mitigation strategies

5. Business & Stakeholder Collaboration
- Act as a bridge between business and technical teams to transl

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