job Summary

Key Responsibilities

Studio Operations

Management Ensure smooth day-to-day functioning of all Pilates studios. Monitor opening and closing procedures across studios. Ensure compliance with operational SOPs and company policies. Conduct regular operational audits and implement corrective actions. Coordinate maintenance, repairs, and equipment servicing.

Instructor & Lead Instructor Management

Supervise and monitor the performance of Instructors and Lead Instructors. Ensure adherence to class schedules and operational discipline. Review instructor productivity, punctuality, grooming, and professionalism. Conduct regular performance reviews and provide constructive feedback. Work closely with Lead Instructors to maintain consistency in class quality. Ensure instructors follow prescribed teaching methodologies and safety protocols.

Quality & Member Experience
- Ensure every member receives a premium studio experience. Monitor customer feedback and implement service improvement initiatives. Resolve member concerns promptly and professionally.



Maintain high service standards across all studios. Ensure instructors maintain excellent client engagement and retention.

Scheduling & Resource Planning
- Coordinate instructor rosters and shift planning. Manage leave planning and backup arrangements. Coordinate studio capacity planning for classes and private sessions.

Compliance & SOP Implementation
- Ensure implementation of all operational policies and procedures. Monitor adherence to safety guidelines and emergency protocols. Conduct periodic compliance checks across studios. Maintain operational documentation and records.

Cross Functional Coordination Coordinate with: HR for recruitment, onboarding, attendance, and performance management. Marketing Team for promotional campaigns and studio events. Recruit, interview, and onboard Pilates instructors and trainers

Reporting & MIS Prepare and submit

: Weekly Studio Performance Report Daily Operations Report

📌 Operation Manager (Delhi)
🏢 NBC Elite
📍 Delhi