Job Description (JD) - Retail Sales Officer (Jewellery Industry)Position

Retail Sales Officer (RSO)

Department

Sales & Customer Experience

Job Summary

Key ResponsibilitiesSales & Customer Engagement
- Welcome customers and provide personalized assistance throughout their purchase journey.
- Understand customer requirements and recommend suitable jewellery products.
- Achieve individual and showroom sales targets.
- Generate repeat business through excellent customer relationship management.
- Promote upselling and cross-selling opportunities.

Jewellery Product Expertise
- Demonstrate strong knowledge of gold, diamond, silver, platinum, and gemstone jewellery.
- Explain product specifications, purity, certification, making charges, and pricing details.
- Stay updated on current collections, designs,



and industry trends.

Customer Relationship Management
- Build and maintain long-term customer relationships.
- Capture customer information and maintain records in the CRM system.
- Follow up with customers for purchases, deliveries, and special occasions.
- Handle customer queries and concerns professionally.

Qualifications:
- Graduate in any discipline.
- Minimum 1-4 years of experience in Jewellery Retail Sales.
- Knowledge of jewellery retail operations will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Retail Sales Officer (Noida)
🏢 STJ Groups
📍 Noida