Nagpur, Maharashtra

Job Summary

Provide advanced technical support for Citrix VDI infrastructure, handling escalations, troubleshooting complex issues, and ensuring high system availability

Key Responsibilities

Key Responsibilities\
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Handle L2 escalations from L1 and act as technical resolution owner\
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Troubleshoot: \
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Session connectivity failures\
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Application launch issues\
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Performance degradation in VDI setting [Attachment...4 - 052026 | Word]\
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Perform root cause analysis (RCA) and implement preventive fixes [Attachment...4 - 052026 | Word]\
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Support: \
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Citrix Virtual Apps / XenApp / VDI infrastructure\
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User profile, policies, and access-related issues\
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Work on incident, problem, and change management\
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Coordinate with L3 / Infra teams for major incidents\
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Ensure SLA adherence and ticket quality\
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Participate in shift-based (16x5 / 24x7) operations

Skill Requirements

Maintain documentation, KB articles, and SOPs\
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Additional L2 Expectations (from hiring patterns)\
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Handle VPN, network, and remote access issues\
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Perform advanced troubleshooting across EUC & VDI stack [ Looking...g L2 resou | Viva Engage]\
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Support onboarding, provisioning, and endpoint readiness [ Looking...g L2 resou | Viva Engage]\
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Required Skills\
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Strong hands-on experience in:
Other Requirements

nCitrix Virtual Apps & Desktops (XenApp / XenDesktop)\
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VDI troubleshooting (session, performance, connectivity)\
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Knowledge of: \
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Active Directory & Group Policies\
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Windows OS (desktop/server)\
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Networking basics (DNS, VPN, latency issues)\
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ITIL knowledge (Incident / Problem / Change Mgmt)\
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Experience with ITSM tools (ServiceNow, etc.)\
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Typical Experience\
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6-8 years\
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Prior experienc

📌 Senioradministrator - Citrixvirtualdesktopsessentials (Nagpur)
🏢 HCLTech
📍 Nagpur