Job Title: Customer Support - Freight Forwarding (Ocean Freight)

Location: Chennai, Tamil Nadu

Experience Required: 4-10 Years

Industry: Freight Forwarding / Logistics / Shipping

Job Summary

Key Responsibilities
- Provide backend operational and coordination support to the Sales Team.
- Handle freight rate negotiations with carriers and NVOCCs for Ocean & Sea Freight shipments.
- Coordinate with customers for follow-ups, shipment updates, and service-related communication.
- Work closely with Operations, Documentation, and Accounts teams for smooth shipment execution and invoicing processes.
- Support the Sales Team in client handling, customer retention, and business conversion activities.
- Maintain strong qualified relationships with local carriers, transporters, CHAs, and other logistics vendors.
- Handle agent-nominated import and export shipments through WCA/GAL network coordination with the Global Desk.
- Update and maintain daily shipment tracking sheets and provide timely updates to customers and internal stakeholders.




- Promote and develop business opportunities through international network partners such as WCA and GAL.
- Monitor shipments from origin to destination and ensure timely coordination with all concerned parties.
- Independently communicate with customers, carriers, agents, and vendors as required by management or sales personnel.

Required Skills & Qualifications
- 4-10 years of experience in Freight Forwarding, preferably in Ocean Freight operations.
- Good knowledge of shipping documentation, logistics coordination, and freight operations.
- Strong negotiation and customer handling skills.
- Ability to manage multiple tasks and coordinate across departments.
- Excellent verbal and written communication skills.
- Fluency in English, Hindi, and the local state language is mandatory.
- Strong networking skills with carriers, NVOCCs, and logistics partners preferred.
- Proficiency in MS Office and shipment tracking/reporting tools.

8754

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