Role Description:
Senior Enterprise Application Engineer

Experience required: 10+ years overall IT, with 7+ years on the ServiceNow platform
Role type: Senior individual contributor / technical role
Reports to: Engineering Manager, ServiceNow Platform
- About the role:
We are looking for a Senior Enterprise Application Engineer with the ability to direct our ITAM and ITSM landscape, with platform-wide architecture accountability. This is a senior, hands-on role: you will own the end-to-end design for IT Asset Management (HAM Pro and SAM Pro) and ITSM, ensure both are architected cleanly against our CMDB and CSDM, and govern how the platform evolves across integrations, performance, and operability.

You will be the technical steward who signs off solution designs, holds standards across the team, and represents the platform's interests when working with vendors, business stakeholders, and other engineering teams.
- What you will own:
ITAM architecture and delivery





You will own the ITAM domain on the ServiceNow platform — This includes asset lifecycle design from planning through disposal, software licence position and entitlement modelling across major publishers (Microsoft, Oracle, IBM, Adobe, SAP, VMware), contract and reclamation workflows, normalisation and reconciliation at scale, and audit-defence-ready compliance posture. You will design and operate Service Graph Connectors (SCCM, Intune, Jamf, Tanium, Entra, AWS, and similar) to feed ITAM and CMDB with trustworthy data.

ITSM architecture and platform stewardship

You will architect ITSM end-to-end — Incident, Problem, Change, Request, Knowledge — ensuring processes are aligned to ITIL practice but pragmatic to the business. You will rationalise customisations toward out-of-the-box where appropriate, set standards for how the ITSM team builds and operates, and ensure CMDB/CSDM alignment so ITSM, ITOM, and ITAM share a coherent data model.

Platform administration and governance

You will set and enforce pl

📌 Enterprise Applications Engineering (Bengaluru)
🏢 Booking Holdings
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